Conversation intelligence
AI conversations that can move work forward.
Cortex Engage is a configurable AI conversation solution for customer support, lead qualification, internal assistance and service workflows across digital channels.
Connect conversational AI with knowledge, business systems and downstream actions instead of limiting the experience to question-and-answer chat.
The final solution architecture, integrations and features are defined around the business process, data environment and security requirements of each project.
Core capabilities
- Web chat and customer assistance
- WhatsApp-oriented automation patterns
- Intent recognition and contextual responses
- Knowledge-base and RAG integration
- API and workflow actions
- Human escalation paths
Common Applications
Where AI conversations that can move work forward. can fit.
Customer service automation
Configured around your workflow, data and operating requirements.
Lead qualification and follow-up
Configured around your workflow, data and operating requirements.
Order and product enquiries
Configured around your workflow, data and operating requirements.
Employee support desks
Configured around your workflow, data and operating requirements.
Booking and service requests
Configured around your workflow, data and operating requirements.
See how this could fit your operation.
We can map the platform pattern to your business process, integrations and rollout requirements.